Let’s shape the future together.

Operations Manager

📍 Lisbon (Hybrid) | 🕐 Full-time
🎓 MBA /Masters’ profile preferred

About the role

You’ll be the backbone of Guardiun’s post-sale execution. From client onboarding to technical rollouts and after-sales coordination, you’ll make sure everything works - every time.

You’ll be responsible for:

• Leading project implementation and rollout in schools

• Managing client relationships during the onboarding phase

• Ensuring smooth pre-sales to post-sales transitions

• Running after-sales processes, including helpdesk flows, issue tracking, and client feedback

• Maintaining documentation, FAQs, and test protocols

• Supporting internal coordination across tech, sales, and support

This is not a "support role." This is your chance to leave a mark.

You’re likely a fit if you

• Have 2-5 years of experience in ops, client delivery, or consulting

• Hold a Master’s or MBA (preferred), ideally with experience in structured organizations

• Are technically literate - you’re comfortable with tools like Jira, Notion, AI platforms, and mobile apps

• Have exceptional organizational skills, document everything, and love checklists

• Can remain calm and professional under pressure with clients and partners

• Are assertive yet diplomatic - you chase things down and speak up when needed

• Speak fluent English; Portuguese and/or Spanish are strong assets

What we offer

• A key role in a fast-growing EdTech company

• A chance to shape how schools experience Guardiun from day one

• Direct work with the CEO and senior team

• Competitive compensation + flexibility + room to grow

📩 Interested? Send us your CV and a short note to talent@guardiun.com